Blog

CDO, Lisa Durocher on stepping up for our customers during COVID-19

July 15, 2020

For the past months, like the rest of the world, the Rogers Digital team has adjusted to living and working amidst the public health crisis. From makeshift offices, to kids running around, we switched gears and figured out how to keep our teams and customers safe and Canadians connected – all from our virtual offices. I’m so proud of the team for handling this tough situation with such grace. We’ve managed to cut through the clutter, and we are getting things done.

It’s no secret that digital adoption is up. Canadians’ behaviors are shifting, what they used to do in person, they are now doing online – paying bills, shopping, learning, working, connecting, the list goes on. Digital adoption will need to move approximately five years ahead in the span of one year. At Rogers, this means the team has been busier than ever building and designing new digital-first ways for our customers to stay connected. Some key projects over the past few months have been powering our digital channels to support the company when our retail stores closed, building the online capabilities to launch enhanced TV and Internet self-install and expanding Pro On-the-Go, our exclusive service that provides customers with a store to their door featuring contactless phone delivery and set-up support. Pro On-the-Go has been a critical service for our customers during the pandemic, and it is now available to over 10 million Canadians in Greater Vancouver, the Greater Toronto Area, parts of southwestern Ontario, Ottawa, Calgary, Edmonton and will expand to more markets this year.

Our customers are relying on us now more than ever, so our teams are collaborating and stepping in to help as much as they can. A recent special edition of the Edelman Trust Barometer during COVID found that Canadian’s view and trust of the telecommunications industry jumped from 52 to 71%! This gives us that extra fuel to continue providing meaningful online experiences for our customers.

I’m also very proud of Rogers for stepping up for our community including our partnerships with charities across Canada focused on helping the most vulnerable populations. These include Food Banks Canada, Frontline Fund, as well as help with devices and data plans for various groups in need such as Pflag Canada, women shelters across the country and Big Brothers Big Sisters Canada. We’ve truly found a new sense of community at Rogers.

All of this is making a difference for our employees. A recent pulse survey showed that our employee pride is at 93% and satisfaction with corporate social responsibility is also at 93%. These stats are sitting as new, high-water marks for our company.

It’s been hard not seeing each other every day but things have started to open up more and we’re building time to virtually connect through game nights and socials which help balance the hard work. While this time has been challenging, we’re trying our best to make things a little bit easier for our customers and our team members.

All the best and stay safe,

Lisa Durocher
Chief Digital Officer
Rogers Communications

Rogers Digital open house for developers and product owners

February 12, 2020

Last month, we hosted a networking breakfast for over 35 developers and product owners at our downtown Toronto office where they had an opportunity to engage with leaders from our Digital Development and Digital Channel teams. This was an invitation-only event and our recruitment team hand-selected them from a pool of 306 leads.

What followed was an energetic exchange of best practices and in-depth insights about the Digital world, from deploying AI to mastering site reliability and everything in between. Our guests also had an opportunity to share ideas and build connections with people who share the same passions in all things digital.

Deep in conversation with Andrea Gagliardi, Vice President – Digital Connected Home & Frontline Channels

Open house participants also had an opportunity to tour our innovative, agile and collaborative workspace called Sharespace. Sharespace is an open-concept office environment, without cubicles or assigned desks. They got a sense of how our workspace supports a culture of idea-sharing and teamwork. This openness and workspace flexibility allows us to collaborate better with our colleagues and contribute to our engaging culture.

Sitting in Sharespace, building a network to explore challenges and opportunities

Follow us on Instagram and LinkedIn to learn about future events – we’d love to see you there!

Interested in joining our Digital team? Visit our career page and apply today.

Rogers Digital Celebrates National Compliment Day

January 25, 2020

You know what’s awesome? When there’s a national day to celebrate what we do every day at Rogers Digital. Our Digital team is taking the opportunity to show their appreciation for their colleagues on National Compliment Day. This whole week, we had our team grabbing compliment cards and giving their colleagues positive vibes.

Our Content Producer, Amber Lavitt excited to write kind words in a Compliment card.

The power of a compliment is remarkable – it has the extraordinary ability to brighten someone’s day. It also demonstrates that we value our colleagues’ contributions to the team, big and small, beyond just the large team wins that we’re more likely to celebrate with awards and fanfare. By doing something special on this day, we’re hoping to continue that momentum every day through our Achievers Rewards and Recognition program.

Compliment Wall in our Toronto office with treats to add that extra joy!

Sometimes it’s tough to find the right words. We hear sweet treats usually do the trick.

Compliment Wall in our Montreal office

Interested in joining our Digital team? Visit our career page and apply today.

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